Our Story

We're on a Mission to Make Small Business Wins Big

Profile Rankings was built because we watched great businesses lose customers to inferior competitors — just because those competitors had more reviews. We fixed that.

Our Mission

To give every small and medium business the unfair advantage that enterprise companies have always had — a systematic, automated approach to building trust and reputation online.

500+ businesses
10M+ reviews managed
98% satisfaction rate

Values

What We Believe

SMBs First

We build for the small business owner who wears a dozen hats. Every feature is designed to save time and make an impact.

Radically Simple

Powerful doesn't have to mean complicated. If it takes more than 60 seconds to understand, we redesign it.

Trust at Our Core

We handle sensitive customer data with the same care you'd expect from your bank. SOC 2 compliant, always.

Built Together

Our customers shape our roadmap. Every major feature started as feedback from an actual business owner.

Timeline

Our Journey

2019

Founded in Austin, TX by two ex-Google engineers who saw SMBs struggling with online reviews.

2020

Launched beta with 50 veterinary clinics. Saw 3x review volume in 60 days for every participant.

2021

Reached 100 paying customers. Launched SMS campaigns and the unified dashboard.

2022

Raised seed funding. Expanded to automotive, landscaping, and home services verticals.

2023

Launched AI Sentiment Analysis and Video Testimonials. Reached 300+ businesses.

2024

500+ businesses, 10M+ reviews managed. Named top review management platform by G2.

Team

The People Behind Profile Rankings

AC

Alex Chen

CEO & Co-founder

Ex-Google. Obsessed with local search and helping small businesses compete.

JK

Jordan Kim

CTO & Co-founder

Ex-Google. Built review systems for 100M+ users. Now building them for your neighborhood vet.

MS

Maria Santos

VP of Product

Former UX lead at Zendesk. Turned 'complicated' into 'anyone can use this'.

TW

Tom Wallace

VP of Customer Success

12 years helping SMBs grow. Your success is his only metric.

Ready to dominate your online reputation?

Join 500+ businesses that use Profile Rankings to collect more reviews, rank higher, and win more customers.

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