Westside Animal Clinic
47 reviews, 3.9★
412 reviews, 4.8★
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The Challenge
Westside had 47 Google reviews after 8 years in business — far fewer than newer competitors. Staff didn't have time to manually request reviews, and word-of-mouth wasn't translating online.
The Solution
We connected their practice management software to Profile Rankings and set up automated SMS campaigns that fired 2 hours after every appointment. We targeted the most satisfied clients first using our survey pre-screen.
The Results
In 4 months, Westside went from 47 to 412 Google reviews, moved from a 3.9★ to 4.8★ average rating, and saw a 60% increase in new patient inquiries from Google.
“Profile Rankings completely transformed how we collect reviews. Our phone is ringing off the hook.”
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